Excursion Policies

Because of the nature of what it is we offer Alberta Prairie Railway is not able to provide alternative menu choices. Over the years what we have found is that guests find the buffet more than amble with lots of choices. In special circumstances, and as an alternative to the meat dish offered, guests can request a high-quality vegetable burger by pre-ordering at time of booking.

Alberta Prairie reserves the right to substitute excursions to destinations other than those shown in this schedule and to use alternative motive of power in case of mechanical failure.

RESERVATIONS ARE RECOMMENDED

Reservations can be arranged by phone using MasterCard or VISA. Although we can usually accommodate passengers without reservations, we do sell out and a reservation guarantees seating.

Dinners are buffet style, served at the hall in community named and are prepared by the people of that community. Meals usually include either Alberta beef, roast turkey or home cooked and sliced ham, turkey or beef, potatoes, rolls, salads, vegetables and dessert.

Alberta Prairie recommends that you allow yourself enough time for a leisurely drive to Stettler – one hour from Red Deer, two and one-half hours from Edmonton, or three hours from Calgary.

THE POLAR EXPRESS train cancellations will be accepted up until departure. No refunds will be made once the train has left the station. The Polar Express cancellations will receive a 50 percent refund of all monies paid up until the date and time of departure and the return of unused tickets. There will be no refunds after the fact.

With the exception of THE POLAR EXPRESS trains cancellations will be accepted up until 24 hours prior to departure. No refunds will be made with less than 24 hours notice. Cancellations received less than seven (7) days prior will be issued a voucher of equal value for a future trip. With less than five (5) days notice, it may not be possible to seat passengers with their group. Please try to reserve the required number of seats with original booking.

Except under special circumstances there are no refunds, cancellations or change dates allowed with less than 24 hours notice of THE POLAR EXPRESS VALUE PACK Train reservations. With more than 24 hours notice reservation dates can be changed to another VALUE PACK date or time at no charge. Cancellations with more than 24 hours notice will have a full refund posted to a credit card., conditional on the return of unused train tickets prior to January 31, 2020. These terms and conditions are only available on reservations made for the following dates: Sunday, November 24, Wednesday, December 11, Thursday, December 12, Tuesday, December 17, and Wednesday, December 18.

An Adventure For The Whole Family

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